How can we help you? (FAQs)

Registration with Fashiondealer is totally free. You’ll get a discount once you register with us.

We validate new sign-ups within 24 hours. If you haven’t received a confirmation, please ensure your company details are complete and accurate, as incomplete information may delay approval. For further assistance, feel free to contact us via our email: support@fashiondealer.it

To edit your account information, simply log into, select “My account” and navigate to the account settings section. From there, you can update your personal details, such as your name, email address, and password.

Please note that any personal data you provide will be processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). This ensures your information is handled securely and respectfully.

We are a B2B company that enables e-commerce retailers to streamline their cross-border buying operations with seamless access to on-demand supply of premium and luxury brands.

We provide e-tailers with comprehensive 360-degree solutions, covering brand sourcing, product digitisation, technology, end-to-end fulfilment services, and operational support for e-commerce and marketplace channels.

Fashiondealer is operated by Next Trade S.r.l. based in Rimini, Italy with registration number RN-330811 from 24/01/2017 and with VAT number IT10862790010

For purchases made on Fashiondealer.com, VAT requirements vary based on your location and VAT registration status:

EU Customers: A valid VAT number is needed to avoid VAT charges. If a valid VAT number is registered in the VIES system, VAT will not apply to your purchase. Without a VAT number, a standard VAT rate of 22% will be added to your order. More information can be found here: VIES VAT Number Validation.

Non-EU Customers: VAT does not apply; however, local taxes and customs duties may be charged upon delivery at your destination.

For Italian exporters with a valid intent letter, VAT may be exempt under applicable rules.

By using our website or placing an order, you agree to the General Terms and Conditions, which are updated from time to time. Customers must also review the Privacy Policy and Cookies Policy. Any additional information here: https://www.fashiondealer.com/en/general-terms-and-conditions

Fashiondealer’s products are 100% genuine. We directly cooperate with official distributors and premium brands to ensure that every item passes quality control. Our team makes careful selections of suppliers and checks the origin of each product, allowing us to sell genuine goods confidently. We also uphold our reliability and trustworthiness in this way, you can rely on our reputation in the fashion industry.

All products available on Fashiondealer.com are stored in our warehouse in Rimini, Italy. Orders are shipped directly from our facility to your destination via FedEx or DHL. For more information, please visit: https://www.fashiondealer.com/en/general-terms-and-conditions

RRP, or "Recommended Retail Price," is the official Italian price with VAT, set by the brand as a guide to help you align your resale pricing with customer expectations.

We add new vendor stocks to our catalog on a monthly basis to provide a fresh selection of products from unique brands. For updates on the latest arrivals, we recommend signing up for our newsletter, This way, you’ll receive a notification via email about new stock related to your product preferences.

The minimum order amount is 500 Euro, excluding VAT.

No, the prices on the website exclude VAT and delivery costs, which will be added during checkout.

VAT is applied based on the customer's location and VAT number status. VAT exemptions apply for certain cases, such as non-EU customers or EU customers providing a valid VAT number.

Once registered, you can place an order by selecting products and completing the checkout process. After the purchase, you will receive an order confirmation email with a unique order number.

"Confirmed" after successful payment.
"Booked" for bank transfers until payment is received.
"Working on" when the warehouse starts preparing the order.
"Ready" when the order is ready for dispatch.
"Dispatched" when the goods are shipped or picked up by your carrier.

Orders can be automatically canceled if payment via bank transfer is not received within 5 days from order confirmation. If you wish to cancel an order, contact us immediately.

We accept credit or debit cards (via Stripe), bank transfers, and PayPal. Availability of payment methods may depend on your location.

We offer shipping through FedEx, and local shippers depending on the destination. Customers may also arrange their own pick-up.

Items are typically dispatched within 2-3 business days from the receipt of payment, but delays may occur. We will notify you of any unexpected delays.

Italy: 1-3 working days
EU countries: 3-5 working days
Non-EU countries: 5-7 working days

Yes, customs duties and fees may be applied to shipments outside the European Union based on the destination country’s regulations.

We aim to ship all orders within the standard lead time provided on our website. However, please note that deliveries outside of mainland areas (e.g., islands) may require a few extra days. Occasionally, delays can occur if the carrier is unable to reach you or if the provided shipping information is incorrect.
In such situations, we usually get an alert from the courier and we will contact you without fail to confirm your correct information. When ordering, please make sure that the information provided for the delivery of goods is correct

Returns are accepted for defective or non-compliant items (e.g., wrong style, color, size). You must notify us within 10 business days of receipt. We will provide a return tracking number if the return is authorized.

Returned products must be in perfect original condition with intact packaging, tags, and any attachments. If the packaging is damaged, only 50% of the product’s value may be refunded.  Any additional information here: https://www.fashiondealer.com/en/general-terms-and-conditions

Refunds are issued using the same payment method originally used for the purchase. Refund requests for other methods are not accepted.

Shipping costs are refundable only if an incorrect product was delivered to you. If you choose to return a product for other reasons, the original shipping cost will not be refunded. Additionally, if we arrange the return shipping for you, a return fee (usually the cost of return shipping) will be deducted from your refund.

Contact us to establish whether you would like us to carry out the return process or whether you would like arrange it independently.

Contact us at support@fashiondealer.it within 10 business days with your order number, product details, and photo evidence of defects. We will review your claim and offer a solution.